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FAQs

Have a question about our products and policies?

Maybe you want to get the scoop on our products and services.  Or read up on our policies and disclosures. No matter what you’re looking for, this is a great place to start. And if you need more information or assistance, contact us today.

Office Products FAQ

TO WHICH WALL FILES CAN ADDITIONAL WALL FILES BE ADDED? HOW ARE THEY ATTACHED?

All of our “Stackable Docupocket” (73201, 73202, 73204, 73601RT, 73602RT, 73402, 73704, 74301, 74302, 74304, 74104, 74704), “Euro–Style Docupocket” (63001, 63002, 63101, 63102),  “Sustainable Docupocket” (93204, 93604), and “Unbreakable Linking Docupockets” (83601, 93602)  can accommodate additional wall files by linking them together with included “ST Pins” (except “Premium” wall files which include metal E-Z link hooks)

To view full catalog of Wall Files, click here.

Linking STPins

Premium Pocket EZ Link Hooks Premium Pocket EZ link hooks

HOW WIDE WILL YOUR PARTITION BRACKETS ADJUST?

Our Plastic Partition Brackets (#OPBKT01) will adjust up to 2.5,” and our Break-Resistant Plastic Partition Brackets (#391404) will adjust up to 4.”

HOW DO YOUR PARTITION BRACKETS ATTACH TO YOUR WALL FILES?

Click on the links below to view instructions on how our partition brackets attach to our wall files.

Unbreakable Partition Brackets
Plastic Partition Brackets

ARE ANY OF YOUR PRODUCTS UNBREAKABLE?

We carry several break-resistant products. Visit our full catalog to view.

WHEN LINKED TOGETHER, WHAT IS THE TOTAL HEIGHT OF YOUR STACKABLE DOCUPOCKETS?

Letter-size (Min/max height)

3-Pockets (14″—19″)

4-Pockets (17.5″—25″)

7-Pockets (28″—42.5″)

DO YOU HAVE ANY SUSTAINABLE OFFICE PRODUCTS?

Yes, we have  Letter-Size Wall Files, #93204 and #93604, made from a minimum of 50% post-consumer recycled content. We also offer a full line of Sustainable Office® Desk Accessories made from 30% recycled content. Be sure to check out our recycled literature holders and business card holder collection, as well.

HOW MANY CUBE LINKING CLIPS COME WITH MY STACKABLE CUBE ORGANIZER?

You will find one linking clip included with the purchase of each of the following Stackable Cube Organizers;  #350401, #350404, #350801, #350804, #350101, #350104, #350301, #350304, #350201, #350204, #350701, #350704, #350501, and #350504.

Literature Display FAQ

HOW MANY BUSINESS CARDS CAN YOUR BUSINESS CARD HOLDER ACCOMMODATE?

The single (70101/90104), 8-compartment (70801/90804), and 4-tier (70841/90404) can accommodate approximately 50 cards per compartment. The 6-compartment wall unit (#70601) can accommodate about 80 cards per compartment.

HOW DO I PROPERLY CLEAN MY DEFLECTO SIGN HOLDER?

Remove literature insert and wash with soap and water. Dry with a soft cloth to prevent scratching. Do not use alcohol-based products on any plastic as it can result in a white film.

CAN I REMOVE PRINTS/SIGNS FROM YOUR SIGN HOLDERS WITHOUT TAKING IT OFF THE WALL?

Yes, for your convenience, our “Classic Image” (68201, 68001, 68101, 68301, 67001, 588601), “Art Display Frames” (682301, 683301, 671001, 682001) “Premium Wall Mount Beveled Edge” (691290) and our “Wall Mount Display Frames (including the Single-Sided LED Wall Mount) (690001, 690002, 690003, 690005, 690006, 690007, 690008, 690009, 690010) wall mount sign holders/frames are designed to enable you to replace signs without having to remove the holder from the wall.

DO YOU OFFER ANY SUSTAINABLE SIGN OR LITERATURE HOLDERS?

Yes, we have a line of literature holders and business card holders made from 30% recycled material. Please select either “recycled” or “sustainable” to find a complete listing. Also, all of our plastic sign and literature holders can be recycled.

WHAT SIZE SIGN HOLDERS AND LITERATURE HOLDERS DO YOU OFFER?

Sign Holder sizes include: 4″ x 6″, 5″ x 7″, 8.5″ x 11″, 11″ x 14″ and 11″ x 17″. Some are offered in both portrait and landscape orientations.

Literature Holder sizes include: Leaflet/Trifold, Brochure, Magazine, and standard Business Card sizes.

Air Distribution (Consumer) FAQ

WHY CAN’T ITEM NUMBER LTF (LINT TRAP KIT) AND EX12 (EXTRA HEAT) BE USED FOR GAS DRYERS?

LTF (Lint Trap Kit) is designed to vent inside the home. Do not use a gas dryer with this product; gas fumes would be vented inside the home and could result in increased carbon monoxide levels.

EX12 (Extra Heat-Heat Saver) can be hooked up to divert heat inside a room. Same as the LTF, a gas dryer venting inside a home can result in increased carbon monoxide levels.

DO YOU HAVE UL LISTED FLEXIBLE DUCT RATED FOR USE IN FAN FORCE WARM AIR APPLICATIONS?

Deflecto’s Supurr-Flex multi-layered metallic duct or our 3-ply metallic duct are UL181 Class 1 Air Connectors. These UL Listed ducts are most commonly used in residential applications. 

A WHAT IS DEFLECTO’S AIR DISTRIBUTION PRODUCT LINE?

Deflecto has one of the most extensive product lines in the Industry with sheet metal and aluminum pipe, duct, and fittings, insulated and non-insulated flexible duct, a complete range of clothes dryer venting, ventilation and exhaust products, chimney liners, registers, grilles, diffusers, black pipe products, and cleaners. 

WHAT ARE YOUR OFFICE HOURS?

You can call our customer service line toll free at 1.800.428.4328, our direct line is 317.849.9555 and our fax is 1.877.333.5351.

ARE YOUR PRODUCTS NORTH AMERICAN MADE?

Deflecto has many facilities in North America that produce the majority of our products. We also own a China facility that serves the Asian and European markets.

DO YOU HAVE TECHNICAL SPECIFICATIONS SHEETS ON YOUR PRODUCTS?

Yes, you can see all the product specification sheets in the product section of this website.

DO YOU HAVE UL LISTED PRODUCTS?

Yes, we have a wide variety of dryer venting tested to UL2158A. Check out our UL Listed Product Page. Also, we have a wide range of UL181 air duct product lines.  Deflecto is also an active member of HARDI, HRAI, ADC, ADI, and other Industry groups. 

WHAT IS UL2158A?

UL 2158A is a standard developed for clothes dryer transition duct products.

WHAT IS UL181?

UL 181 is the materials requirement in the fabrication of air duct and air connector systems.  The standard was created by taking into consideration a vast array of safety-related installation circumstances regarding flammability and structural integrity.  The tests required to qualify the material for this standard apply to both flexible and rigid ducts. 

WHAT IS CLASS 1?

Class 1 material is classified as having a flame-spread index of not over 25 without evidence of continued progressive combustion and a smoke-developed index of not over 50.

WHAT IS CLASS 0?

Class 0 material is classified as having a surface burning characteristic of zero flame spread and smoke development.

CAN WHITE VINYL HOSE BE USED FOR DRYER VENTING?

No! The proper items are A0 products (semi-rigid aluminum duct UL181 and UL 2158A), F0 products (Foil dryer transition duct UL 2158A), Solid aluminum pipe or 28 gauge galvanized pipe. Always verify with local building code requirements. Deflecto manufactures and sells all of these products.

HOW DO I PREVENT BIRDS FROM BUILDING NESTS IN MY DRYER VENT?

Deflecto makes a Universal Bird Guard. Designed to prevent birds and rodents from entering your dryer or bathroom vent, the bird guard mounts over any existing 3-inch or 4-inch wide-mouth or louvered vent. Attach our bird guard with screws. When using over a dryer vent hood, make sure to clean it regularly to prevent lint build-up.

THE PLASTIC DRYER VENT, WHICH MOUNTS TO THE OUTSIDE OF THE HOUSE, IS FADED AND CRACKED. WHAT CAN BE DONE TO PREVENT THIS?

Deflecto’s plastic dryer vent hoods include a UV inhibitor to ensure long life and resistance to fading. A lifetime guarantee backs our Supurr Guard hoods against weathering. 

THE LAUNDRY ROOM IN MY HOUSE IS TINY. MORE SPACE WOULD BE AVAILABLE IF THE CLOSTHES DRYER WERE CLOSER TO THE WALL. ANY SUGGESTIONS?

Try Deflecto’s “Skinny Duct” (DAF series) dryer venting products. These all-metal venting systems allow you to position the clothes dryer to within 2.5″ to 4″ of the wall. We also sell the recessed dryer part (DVBOXKIT)

IT IS DIFFICULT FOR ME TO GET BEHIND MY DRYER TO ATTACH THE DUCT AND CLAMPS IN SUCH A TIGHT AREA. WHAT IS AVAILABLE TO DO THIS EASILY?

Deflecto has two kits that allow clothes dryer hook up without the use of tools, tape or clamps. One uses UL Listed duct (HUPK8F) and one semi-rigid aluminum duct (HUPK89WA/25). Ask for Deflecto’s Hook-Up plus Protector Kits.

HOW OFTEN SHOULD I CLEAN MY DRYER DUCT AND VENT HOOD?

You should clean or replace your dryer duct at least twice a year. A clean duct reduces drying time, puts less stress on your dryer, and, most importantly, protects your family and home from fire. Remember to check your dryer vent hoods periodically and remove lint or other debris, if present.

WHAT DO YOU RECOMMEND TO CLEAN OUT MY DRYER VENTING?

Deflecto offers a dryer cleaning kit (item DVBOXKIT) that will allow you to clean out your duct in hard to reach places. It is important to remember to clean the back of your dryer as well and always remember to clean your dryer’s lint trap after each use. Dryer lint brush sold separately (item DVBRUSH).

MY DRYER’S INSTALLATION INSTRUCTION STATES THAT IF I USE A VINYL HOSE TO DUCT MY DRYER, THE WARRANTY TIL BE VOID. WHY?

Vinyl hose creates static electricity. When warm moist lint travels through the duct, it adheres to the wall of the vinyl. This results in a reduction of airflow, causes backpressure and makes the dryer have to work harder, possibly overheating and perhaps resulting in a dryer fire. Deflecto has excellent replacement products for your plastic and vinyl duct, like Semi-Rigid DuctFlexible Metallic Duct, and Supurr-Flex Metallic Duct.

CAN I PURCHASE REPLACEMENT LOUVERS FOR YOUR LOUVERED HOODS?

We do not sell louvers separately. You can purchase the Standard or Supurr-Vent Louvered Vent Hood and change out your faceplate on your existing hood. Contact Customer Service at 1-800-428-4328 or customerservice@deflecto.com for more information.

WHAT DO YOU OFFER AS AN ALTERNATIVE TO SUPURR-FLEX THAT IS A STRONGER MATERIAL?

We offer many gauges of Semi-Rigid, and Rigid Duct, and Aluminum duct. Visit our full catalog to review.

Air Distribution (Contractor) FAQ

WHAT DOES DEFLECTO’S PRODUCT LINE INCLUDE?

Deflecto has one of the most extensive product lines in the Industry with sheet metal and aluminum pipe, duct, and fittings, insulated and non-insulated flexible duct, a complete range of clothes dryer venting, ventilation and exhaust products, chimney liners, registers, grilles, diffusers, black pipe products, and cleaners. 

ARE YOUR PRODUCTS NORTH AMERICAN MADE?

Deflecto has many facilities in North America that produce the majority of our products. We also own a China facility that serves the Asian and European markets.

DO YOU HAVE PRODUCT SPECIFICATION SHEETS AVAILABLE ON YOUR SITE?

Yes, you can see all the product specification sheets in the product section of our website.

DO YOU HAVE UL PRODUCT LISTING?

Yes, we have a wide variety of dryer venting tested to UL2158A. Also, we have a wide range of UL181 air duct product lines. Check out our UL Listed Product Page.  Deflecto is also an active member of HARDI, HRAI, ADC, ADI, and other Industry groups. 

WHAT GUAGE METAL IS REQUIRED FOR INSTALLATION?

Depending on the application, we recommend you check and follow your local building codes to ensure proper material use and installation practices. For kitchen, bathroom, and dryer venting, use the International Mechanical Code for requirements. Deflecto carries product in all gauges to meet your needs.

DO YOU MAKE CUSTOM SHEET METAL PRODUCTS?

Yes, we manufacture custom products. The Engineering staff begins with a customer approved CAD drawing of the product. The material is then selected, prototypes are made for customer approval, resulting in finished custom products. When customers make the volume of units manufactured as large as possible, it does reduce the final cost per unit.

IS YOUR RECTANGULAR DUCT PRICED BY THE PIECE OR BY A COMPLETE LENGTH OF DUCT?

When ordering duct, we sell by the length. You get two pieces of L-shaped duct to make one full length of duct. So if you order 100 lengths, you get 200 pieces.

WHAT SIZE CHIMNEY LINER DO I NEED TO USE FOR ATTACHING TWO GAS APPLIANCES TO MY MASONRY CHIMNEY?

It will depend on the amount of BUT’s your gas devices are emitting. Check the spec sheet on the product detail page.

WHAT IS THE SAFE TEMPERATURE RANGE FOR FLEXIBLE ALUMINUM DUCT?

Flexible Aluminum Duct has a working temperature range of -100°F to 400°F.

WHAT IS UL2158A?

UL 2158A is a standard developed for clothes dryer transition duct products.

WHAT IS UL181?

UL 181 is the materials requirement in the fabrication of air duct and air connector systems.  The standard was created by taking into consideration a vast array of safety-related installation circumstances regarding flammability and structural integrity.  The tests required to qualify the material for this standard apply to both flexible and rigid ducts. 

WHAT IS CLASS 1?

Class 1 material is classified as having a flame-spread index of not over 25 without evidence of continued progressive combustion and a smoke-developed index of not over 50.

WHAT IS CLASS 0?

Class 0 material is classified as having a surface burning characteristic of zero flame spread and smoke development.

WHY CAN’T ITEM NO. LTF (LINT TRAP KIT) AND EX12 (EXTRA HEAT) BE USED FOR GAS DRYERS?

  1. LTF (Lint Trap Kit) is designed to vent inside the home. Do not use a gas dryer with this product; gas fumes would be vented inside the home and could result in increased carbon monoxide levels. 
  2. EX12 (Extra Heat-Heat Saver) can be hooked up to divert heat inside a room. Same as the LTF, a gas dryer venting inside a home can result in increased carbon monoxide levels.

WHAT ARE YOUR OFFICE HOURS?

The office is open from 7:00 a.m. to 5:00 p.m. EST; our courteous customer service and technical support staff is always ready to help and to answer your questions.

WHAT IS YOUR PHONE NUMBER?

You can call toll free at 1.800.428.4328. In the US, our direct line is 317.849.9555, in Canada, 905.641.8872.

Transportation Safety FAQ

WHAT IS AN EMERGENCY WARNING TRIANGLE KIT?

An Emergency Warning Triangle (EWT) Kit contains 3 reflective triangles with weighted bases.  To meet Federal requirements, commercial motor vehicles weighing greater than 10,000 lbs. are required to place the warning triangles outside of the vehicle if it is stopped on the shoulder of a highway for any cause other than necessary traffic stops to warn approaching traffic of the presence of a stopped vehicle.  Each warning device has instructions for its assembly and display.

DO I NEED TO USE A SLOW MOVING VEHICLE EMBLEM?

The Slow Moving Vehicle (SMV) Emblem is an important safety precaution to alert other drivers on the road of a vehicle that is not moving as fast as they are so that they have time to adjust their speed.  

A guideline is any vehicle that cannot keep up with 25 mph consistently should have the SMV emblem mounted on it when on a public roadway.  Bikes, mopeds or other vehicles that are not expected to operate at speeds over 25 mph are exempt from having a SMV emblem.  However, sometimes mopeds and all-terrain vehicles are used on the farm and operated under a special restricted operator’s license.  If this case, your state may require an emblem. It is best to contact your state Department of Motor Vehicles to see what the rules are for your area. 

HOW DO YOU MOUNT A SLOW MOVING VEHICLE EMBLEM?

Slow Moving Vehicle (SMV) Emblem should be mounted with the triangle point up on the rear of the vehicle and on or near the centerline. The base of the triangle should be 2-6 feet above the ground. 

Note: SMV emblems are for moving objects only. They should not be placed anywhere that isn’t mandated by law because it decreases the effectiveness of the SMV as a safety measure.

WHAT IS THE DIFFERENCE BETWEEN SLOW MOVING VEHICLE EMBLEMS MADE WITH PLASTIC REFLECTORS AND EMBLEMS MADE WITH REFLECTIVE TAPE?

Both types of Slow-Moving Vehicle Emblems must comply with industry standards for reflectivity and be visible at night from distances between 100 and 1,000 ft. The difference is one type of emblem is made with red reflective sheeting or tape and the other is made with red acrylic reflex reflectors.

CAN YOU PUT MY CUSTOM LOGO ON MUD FLAPS?

Yes! Custom logo artwork tooling fees apply and costs vary depending on size and number of colors. Visit our home page for more information.

  • Polypro: 50 piece minimum. No tooling fee or set-up charge when using hot-stamped block lettering.
  • Molded Rubber: 100pc minimum. Logo colors available: white, yellow, red, blue.

Please contact our Customer Service team at 1-800-428-4328.

WHO IS THE SALES REP IN MY TERRITORY?

Please contact Customer Service at 1-800-428-4328 and they will help connect you with the appropriate team member.

WHAT ARE YOUR STANDARD SIZE MUD FLAPS?

Visit our home page or product catalog for more information

Proflex

Width: 24” 

Available in 24”, 26”, 28”, 30” and 36” lengths for .150 gauge, 1/4”, .32 gauge, and 3/8” profiles.  

Width: 20” 

Available in 24”, 26”, 28”, 30” and 36” lengths for ¼” profile. 

Polypro: 

Width: 24” 

Available in 24”, 26”, 28”, 30” and 36” lengths for 3/16”, 1/4”, .32 gauge, 3/8” profiles.

Width: 20”

Available in 24”, 26”, 28”, 30” and 36” lengths for 3/16” profile.

Molded Rubber: 

Width: 24”

Available in a variety of lengths, from 24-40”.  Check the product page for specific size availability. 

DO YOU STOCK PLAIN MUD FLAPS?

Yes, we stock plain (no logo) flaps to accommodate short lead times.

WHAT IS YOUR LEAD TIME?

Plain flaps: 3 days

Molded Rubber: 8 weeks   

All other printed items please allow 2-3 weeks.

DO YOU HAVE HEAVY RUBBER MUD FLAPS?

Yes, we have Heavy Rubber mud flaps available in 1/4″, 3/8” and 1/2”.

DO YOU OFFER MUD FLAPS IN DIFFERENT COLORS?

Polypro mud flaps are available in poly GRS red, yellow, and royal blue, as well as black and white. 

Proflex and molded rubber mud flaps are available in black only. 

IS PROFLEX RUBBER AVAILABLE IN COLORS?

Proflex rubber mudflaps are only available in black. 

CAN YOU PUT MY CUSTOM LOGO ON MUD FLAPS?

Yes!  Custom logo artwork tooling fees apply and costs vary depending on size and number of colors. Learn more here.

Polypro: 50 piece minimum. No tooling fee or set-up charge when using hot-stamped block lettering. 

Molded Rubber: 100pc minimum. Logo colors available: white, yellow, red, blue. 

Please contact our Customer Service team at 1-800-428-4328. 

WHAT IS YOUR FREIGHT POLICY?

Please contact a Customer Service Representative at safetyproducts@deflecto.com or call 800.428.4328 and we’ll be happy to help you.