Deflecto

Chair Mat FAQs

  • WHY DO I NEED TO USE A CHAIR MAT?

    Chair mats extend carpet and hard flooring life by keeping the caster from direct contact with the carpet or hard floor and dispersing pressure over a much broader area. Many carpet manufacturers void their warranty when using a chair with casters without a chair mat. 

    Using a chair mat on a carpeted surface can reduce fatigue. Use of a chair mat requires less effort by you to move around your workspace resulting in less back and leg strain. 

  • HOW DO I GET MY CHAIR MAT TO UNROLL AND LAY FLAT?

    Deflecto chair mats are rolled for the consumer's convenience when transporting the product. To unroll the chair mat, make sure it is at least room temperature, unroll on a hard surface and place weight on all four corners. The chair mat should lay flat in 12 to 24 hours (warmer areas with direct sunlight will shorten the time needed). View our Chair Mat Unrolling Instructions here.

  • HOW DO I KNOW WHICH CHAIR MAT TO CHOOSE?

    Please see our Chair Mat Selection Guide for guidance in selecting the appropriate mat for your intended usage. 

    When selecting a chair mat it is important to consider the following:

          1. Determine Use. How much time per day will you be using your chair mat? If you spend 6 or more hours on your chair mat you will want to select a thicker gauge chair mat.  The thicker the chair mat, the smoother the roll.

          2. Determine Surface. Will the chair mat be on carpet or hard floor? If carpet, what is the pile thickness of the carpet. The thicker the pile, the thicker gauge the chair mat.

          3. Determine the Load. The more weight the chair mat is to support (office chair included), the thicker the chair mat.

    One more tip, soft casters will extend the life of your chair mat.

  • WHAT CHAIR MAT SIZES ARE AVAILABLE?

    Our mats come in a variety of shapes and sizes to fit most needs. 

    Chair mat sizes and shapes*    Mat size Lip size
    Traditional mat with lip 36x48 19x10
    45x53 25x12
    46x60 25x12
    60x60 30x10
    Rectangle 36x48 N/A
    45x53 N/A
    46x60 N/A
        60x60  N/A   
        60x72  N/A   
    Workstation mat 66x60  20x10

       

    *Not all sizes and shapes are available in all thicknesses. Chair mats are also available in custom shapes and sizes.

  • SHOULD I CHOOSE A BEVELED EDGE (RAMPED) MAT OR STRAIGHT EDGE MAT?

    Chair mats with beveled edges work best for frequent rolling on and off of your chair mat and offer a smoother transition from the carpet to the chair mat. Beveled edges are almost always more appropriate with thicker mats.

  • FROM WHAT MATERIALS ARE DEFLECTO CHAIR MATS MADE?

    Deflecto® chair mats are made from Polycarbonate, Premium Vinyl, or Glass. 

  • HOW DO I FILE A WARRANTY CLAIM?

    Please fill out the Chair Mat Warranty Claim form here. Proof of purchase is required, and shipping charges may apply.

  • HOW DO I PURCHASE A DEFLECTO CHAIR MAT?

    Please contact a Customer Service Representative at customerservice@deflecto.com or call us at 800.428.4328 and we'll be happy to help you.

  • WHAT ARE THE BEST CASTERS TO USE WITH A DEFLECTO CHAIR MAT?

    If your chair has casters, be sure they are "soft" casters and have wide wheels. If the chair has narrow or steel casters, premature wearing of the mat may occur.

  • WHAT IS THE BEST WAY TO CLEAN A DEFLECTO CHAIR MAT?

    To clean your chair mat, use warm soapy water, rinse and dry thoroughly.

  • WHAT IS THE DIFFERENCE BETWEEN A TRADITIONAL CHAIR MAT AND A POLYCARBONATE MAT?

    We make our traditional chair mats from PVC--polyvinyl chloride, and are softer and more pliable than polycarbonate mats. Polycarbonate mats are highly rigid, resilient mats and due to the hardness will provide less friction on the casters. They offer exceptional clarity, and they won't curl, crack, or discolor. Deflecto® makes polycarbonate chair mats for any carpet thickness and floor type.

  • HOW DO I ORDER A CUSTOM MAT?

    Use the Custom Chair Mat Design Template to order custom chair mats or contact our Customer Service team at 1-800-428-4328 or CustomerService@Deflecto.com.   

  • WHAT VOIDS THE LIMITED LIFETIME PR0DUCT REPLACEMENT WARRANTY?

    All Deflecto® chair mats have a limited lifetime product replacement warranty when used for the application specified. Please see our Chair Mat Warranty Claim Form for more information.

  • WHICH SIDE OF MY CHAIR MAT FACES UP?

    The textured surface should be placed up (the side the chair will move on) and the smooth surface is placed directly against your flooring. 

  • WHERE ARE DEFLECTO CHAIR MATS MADE?

    Our PVC and Polycarbonate chair mats are proudly Made in the USA, in Dover, Ohio. Our glass chair mats are made in China. 

  • IS IT OKAY TO US A HARD FLOOR CHAIR MAT ON CONCRETE?

    If concrete is properly sealed, there should not be a problem. If not properly sealed, we do not recommend use on concrete due to potential condensation issues which can lead to mold and mildew. Please check with your floor provider to ensure the floor is properly sealed prior to chair mat use.

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